Refund and Returns Policy

At VOTON, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return within 30 days of receiving your item.

Returns are accepted if the product is:

• Damaged upon arrival
• Unusable
• Not the same as the model or item you ordered

2. How to Request a Return

To initiate a return, please contact our customer service team at:

Email: sales@votonshop.com

Please include your order number, product details, and a description of the issue.

Our team will guide you through the return process and provide instructions for sending the product back.

3. Return Shipping

In most cases, we will cover the cost of return shipping if the item is defective, damaged, or incorrect.

Products must be returned in their original packaging whenever possible.

4. Refunds

Once your returned item is received and inspected, we will process your refund within 5 business days.

Refunds will be issued to the original payment method used at checkout.

We do not charge any restocking fees.

5. Exclusions

Returns requested after 30 days of delivery may not be accepted.

Products damaged due to misuse, neglect, or improper installation are not eligible for a refund.

6. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: sales@votonshop.com